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White Paper from Cherwell Software:
Developing the Business Case for ITIL®

Tags: Service Desk, ITIL, IT Operations, ROI of ITIL, ITIL Initiatives
Category: Service Management (ITSM)
White Paper from Cherwell Software:
Change Management: The Greatest ROI of ITIL

Tags: Help Desk, Service Management, ROI, change mangement, servcie desk
Category: Service Management (ITSM)
White Paper from BMC Software:
Crossing the Chasm Between the Service Desk and Operations

Tags: Service Desk, Incident Management, Problem Management
Category: Service Management (ITSM)
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