VendorDemo.com - Service Management (ITSM) http://www.vendordemo.com/ VendorDemo is an online community that connects business technology buyers with technology solution providers. en-us © 2008 VendorDemo Sun, 23 Apr 2017 22:32:35 -0700 5 VendorDemo.com - Service Management (ITSM) http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 VendorDemo is an online community that connects business technology buyers with technology solution providers. SunView Software Customer Testimonial http://www.vendordemo.com/video/service-management/testimonial/sunview-software-customer-testimonial/ http://www.vendordemo.com/video/service-management/testimonial/sunview-software-customer-testimonial/ RJ Burgess, CEO of GoIWx, talks about his company's decision on an ITSM solution. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/testimonial/sunview-software-customer-testimonial/ ChangeGear Express Demo http://www.vendordemo.com/video/service-management/demo/changegear-express-demo/ http://www.vendordemo.com/video/service-management/demo/changegear-express-demo/ A high level overview of ChangeGear Express, part of the new cost-effective Express Product Line. ChangeGear Express comes in two editions, the Change Edition for change management, and the Service Desk Edition for change management and incident management. A free edition is available for up to 2 users. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/demo/changegear-express-demo/ Incident Management http://www.vendordemo.com/video/service-management/demo/incident-management-2/ http://www.vendordemo.com/video/service-management/demo/incident-management-2/ ITIL Incident Management from within Cherwell Service Management Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/demo/incident-management-2/ Change Management http://www.vendordemo.com/video/service-management/demo/change-management-2/ http://www.vendordemo.com/video/service-management/demo/change-management-2/ Change Management from within Cherwell Service Management Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/demo/change-management-2/ Problem Management http://www.vendordemo.com/video/service-management/demo/problem-management-1/ http://www.vendordemo.com/video/service-management/demo/problem-management-1/ Problem Management from within Cherwell Service Management Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/demo/problem-management-1/ What's New in BMC Service Management Process Model 7.5 http://www.vendordemo.com/video/service-management/webinar/what-s-new-in-bmc-service-management-process-model-7-5/ http://www.vendordemo.com/video/service-management/webinar/what-s-new-in-bmc-service-management-process-model-7-5/ BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable you to bridge the gap between ITIL theory and your service management applications. In this session you will see how you can lower costs, reduce implementation timeframes, and improve staff productivity by using ITIL best practices integrated into the BMC Remedy IT Service Management Suite. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/webinar/what-s-new-in-bmc-service-management-process-model-7-5/ What’s New in BMC Remedy Service Desk 7.5 http://www.vendordemo.com/video/service-management/webinar/what-s-new-in-bmc-remedy-service-desk-7-5/ http://www.vendordemo.com/video/service-management/webinar/what-s-new-in-bmc-remedy-service-desk-7-5/ Learn how to take your service desk to the next level and provide added value to your business using ITIL best practice processes. Join this Webinar to see a demo of what’s new in the latest release of BMC Remedy Service Desk 7.5 and learn how your service desk can provide more value to the business. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/webinar/what-s-new-in-bmc-remedy-service-desk-7-5/ ITIL v3 for the Real World http://www.vendordemo.com/video/service-management/webinar/itil-v3-for-the-real-world/ http://www.vendordemo.com/video/service-management/webinar/itil-v3-for-the-real-world/ Whether you are just beginning to formalize your IT processes or you are fully embracing ITIL® v3 to align IT with your business, Numara® FootPrints® offers unmatched flexibility and painless implementation. This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/webinar/itil-v3-for-the-real-world/ Numara FootPrints Service Catalog: The Friendly Face of IT http://www.vendordemo.com/video/service-management/webinar/numara-footprints-service-catalog-the-friendly-face-of-it/ http://www.vendordemo.com/video/service-management/webinar/numara-footprints-service-catalog-the-friendly-face-of-it/ Designing a world class service organization begins with aligning your service offerings with your business requirements and giving your customers an easy-to-use and understandable interface. You’ll be able to provide a one-stop-shop service request experience for all of the services you offer, because the Numara® FootPrints® Service Catalog brings IT out of the back-office maze and onto virtually every customer’s desktop. This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs – all integrated into your service management workflow. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/webinar/numara-footprints-service-catalog-the-friendly-face-of-it/ Practical and Flexible IT Service Management for the Real World http://www.vendordemo.com/video/service-management/webinar/practical-and-flexible-it-service-management-for-the-real-world/ http://www.vendordemo.com/video/service-management/webinar/practical-and-flexible-it-service-management-for-the-real-world/ Delivering effective service with increasing business demands and shrinking budgets is a daunting task, but it can be done. This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. Numara FootPrints 9 will help you manage service delivery, reduce support costs and run support as a business. Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You’ll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization – all without any programming. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/webinar/practical-and-flexible-it-service-management-for-the-real-world/ Luke Smith, Project Manager (ORAU) http://www.vendordemo.com/video/service-management/testimonial/luke-smith-project-manager-orau/ http://www.vendordemo.com/video/service-management/testimonial/luke-smith-project-manager-orau/ Luke Smith (Cherwell Customer), explains why his organization chose Cherwell Service Management® to meet their ITIL® initiatives. Luke also explains how they (ORAU) are using Cherwell Service Management® in other areas of the organization to address critical business needs. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/testimonial/luke-smith-project-manager-orau/ FrontRange Voice Flash Demo http://www.vendordemo.com/video/service-management/demo/voice-flash-demo/ http://www.vendordemo.com/video/service-management/demo/voice-flash-demo/ Learn how FrontRange Voice can transform your business processes.State-of-the-art voice technology leverages the power of your business information, while lowering costs. See FrontRange Voice in action and how your business can benefit Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/demo/voice-flash-demo/ ITIL in Action: V3 for the New Generation of Service Desks http://www.vendordemo.com/video/service-management/webinar/itil-in-action-v3-for-the-new-generation-of-service-desks/ http://www.vendordemo.com/video/service-management/webinar/itil-in-action-v3-for-the-new-generation-of-service-desks/ Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and increasing service delivery quality, remain unchanged. How can you create the optimal business-driven service management approach? A new generation of software applications and ITIL V3 can help. You will learn: The new components of the ITIL V3 publications: * Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement * How a new generation of software applications, including Service Management, Voice Self Service, and Asset Lifecycle Management can help control IT and integrate it with the business *How V3 and new applications will help you improve service delivery and demonstrate legal compliance - NOW Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/webinar/itil-in-action-v3-for-the-new-generation-of-service-desks/ FrontRange ITSM Walkthrough http://www.vendordemo.com/video/service-management/demo/frontrange-itsm-walkthrough/ http://www.vendordemo.com/video/service-management/demo/frontrange-itsm-walkthrough/ With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes. Align your IT service delivery and business objectives more effectively with FrontRange IT Service Management: a customizable, cost-effective IT management solution that incorporates IT best practices with anywhere access to provide personalized customer service and increased service desk productivity. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/demo/frontrange-itsm-walkthrough/ Avanade - FrontRange ITSM Customer Testimonial http://www.vendordemo.com/video/service-management/testimonial/avanade-frontrange-itsm-customer-testimonial/ http://www.vendordemo.com/video/service-management/testimonial/avanade-frontrange-itsm-customer-testimonial/ Global solutions technology company Avanade needed an ITIL focused service management solution for its internal IT support needs, and installed FrontRange ITSM for the entire organization! Hear how ITSM helps support the mission of the Microsoft partner's 4000 people in 39 locations around the world with increased overall customer satisfaction and a lower cost of servicing employees. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/testimonial/avanade-frontrange-itsm-customer-testimonial/ Service Catalog - Finding the Right Balance for Successful ITIL Service Management http://www.vendordemo.com/video/service-management/webinar/service-catalog-finding-the-right-balance-for-successful-itil-service-management/ http://www.vendordemo.com/video/service-management/webinar/service-catalog-finding-the-right-balance-for-successful-itil-service-management/ Paul Burns, a Senior Analyst with EMA, provides a background on Service Catalogs and provides a top ten on how Service Catalogs improve service quality and drive down costs. Sun, 23 Apr 2017 22:32:35 -0700 http://www.vendordemo.com/video/service-management/webinar/service-catalog-finding-the-right-balance-for-successful-itil-service-management/