Results 1-8 of 39 for "Service Desk"
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Demo from TechExcel
Meet and exceed your employees' support expectations with the functionality and flexibility of TechExcel HelpDesk 6.0. New graphical workflow modeling, a knowledge base search engine with auto-suggest, and an integrated employee web portal for ...
Length: 41m 17s
In the next decade, especially given the uncertain economic conditions, real change - from an IT perspective - will be necessary for survival. What would be the proverbial “holy grail” for real change in the realm of Information ...

Testimonial from FrontRange
Cara Operations Limited, a Restaurant and Fast Food franchiser, wanted to build a first class service desk to monitor DSL connections and increase first call resolution for 1200 restaurants across the country. Listen to the customer explain how ...
Length: 3m 6s

Webinar from BMC Software
Is your service desk proactive and business-oriented or reactive and technology-focused? Enable your service desk to evolve to the next level where you'll manage IT based on business priorities, an approach known as Business Service Management ...
Length: 38m 14s

Webinar from Numara Software
Whether you are just beginning to formalize your IT processes or you are fully embracing ITIL® v3 to align IT with your business, Numara® FootPrints® offers unmatched flexibility and painless implementation. This webinar will show you how ...
Length: 56m 1s

Webinar from FrontRange
Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Two ;( Using Auto Tasks) of FrontRange Solutions’ Five part ...
Length: 45m 33s

Webinar from FrontRange
Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Four ;( Business Process Automation Module) of FrontRange Solutions’ Five part educational webinar series on increasing Help ...
Length: 46m 44s

Demo from FrontRange
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still ...
Length: 13m 42s

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