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Webinar from FrontRange
Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and increasing service delivery quality, remain ...
White Paper from BMC Software
Business Service Management (BSM), the most effective approach for managing IT from the perspective of the business, is now defined and recommended within ITIL V3. BSM provides an ideal strategy to facilitate ITIL adoption. It combines ...
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