Crossing the Chasm Between the Service Desk and Operations

This report examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management. The report will look at current pressure to transform IT into a business-aligned organization and explain how technology can support improved processes with documented business benefits. As a case in point, the report will highlight the BMC Proactive Incident and Problem Management solution and how it helps to improve the organizational coordination necessary for more effective Incident and Problem Management.

Tags: Service Desk, Incident Management, Problem Management

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