- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Cherwell Software White Paper
Change Management: The Greatest ROI of ITIL
“Begin with the end in mind” is the often-quoted second habit made famous in Stephen Covey’s best seller, “7 Habits of Highly Effective People.” In other words, Mr. Covey recommends having a clear understanding of the destination before beginning any journey. Accordingly, what is the most important “destination” to consider when applied to evaluating the automation and implementation of Help Desk / Service Desk activities? To answer that question through the lens of a CEO or CIO, one has to ask the question: “What element or activity of Service Support has the most potential impact to a company’s quantifiable “end goal” of financial profitability and business value?” The answer: Change Management.
Tags: Help Desk, Service Management, ROI, change mangement, servcie desk
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