Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy.

The on-demand Five9 Virtual Call Center enables companies to build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration at single-site or distributed, multi-site centers. Built from the ground up with VoIP, any business with a PC and a broadband connection can access an affordable suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), At-Home Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.

When running outbound campaigns, our Predictive Dialer efficiently automates your outbound phone calling. Instead of making one call at a time, the predictive dialer makes multiple calls simultaneously and ignores busy signals, answering and fax machines, and no answers. As a result, your agents will only connect with live contacts. And with the capability of assigning three to ten lines per agent, you can quickly boost productivity and profits.

For inbound call center operations, Five9 provides a wealth of features designed to make every interaction more meaningful, more predictable, and more profitable. With easy-to-use ACD and skills-based routing capabilities you can ensure that your callers reach the right agent at the right time, and our real-time reporting and quality monitoring tools will help you insure that your service goals are met or exceeded.

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Brochure from Five9:
Outsourcing Your Call Center Functions

Tags: Call Center, Virtual Call Center, Outsourcing
Category: Call Center
Brochure from Five9:
Predictive Dialers

Tags: Call Center, Virtual Call Center, predictive dialer
Category: Call Center
Case Study from Five9:
XAct Telesolutions

Tags: Call Center, Virtual Call Center, On-Demand Call Center
Category: Call Center
Case Study from Five9:
USCB, Inc. Case Study

Tags: Call Center, Virtual Call Center, Call Center Operations
Category: Call Center
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