Five9 Brochure

5 Myths of VoIP based, Hosted Contact Centers

Hosted Contact Center technology has been around years, but VoIP finally makes this technology feasible for most small and medium sized contact centers. A vendor (the “Host”) places high availability servers and telephony equipment in a secure facility and “rents” out computing power over the Internet and/or the traditional phone network, thereby eliminating the need for the customer to purchase any hardware or software in order to set up a contact center system. This method of building a contact center is also called “ASP,” “Hosted Services,” “Managed Services,” or “On Demand Computing.” This white paper explains the differences in the types of hosted contact center services and explores the technical issues involved.

Tags: Call Center, Contact Center, VOIP, Hosted Contact Center

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