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Outsourcing Your Call Center Functions

Outsourcing refers to the delegation of a certain business operation from within an organization to an outside entity that specializes in that operation. Businesses have outsourced many types of functions over the years. An ever-growing number of organizations look to outsourcing to handle their call center functions. This guide is designed to help businesses determine if outsourcing their call center, or even a portion thereof, is right for them by outlining the benefits and drawbacks of outsourcing, the differences between domestic and overseas outsourcers, new trends in outsourcing, and best practices for making outsourcing successful.

Tags: Call Center, Virtual Call Center, Outsourcing

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