KNOVA

KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience.

The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base.

Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA is a Consona CRM Solution, and is owned by privately held Consona Corporation. To learn more about Consona, please visit www.consona.com

Sort by
Datasheet from KNOVA:
KNOVA Forums

Tags: CRM, Brand Loyalty, Service Delivery
Category: Customer Relationship Management (CRM)
Datasheet from KNOVA:
KNOVA Self-Service

Tags: CRM, Customer Service, Self Service
Category: Customer Relationship Management (CRM)
Datasheet from KNOVA:
KNOVA Contact Center

Tags: CRM, Contact Center, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
Datasheet from KNOVA:
KNOVA 7 Application Suite

Tags: CRM, SRM, Service Resolution Management, Customer Experience Cycle
Category: Customer Relationship Management (CRM)
Case Study from KNOVA:
Knowledge at the Point of Sale: The High-Tech Side of Quick Service

Tags: CRM, Knowledge Management, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
Case Study from KNOVA:
CNH Uses KNOVA Solutions to Stay Ahead of Competition

Tags: CRM, Contact Center, Knowledge Management
Category: Customer Relationship Management (CRM)
1 2 3 Next
Close this windowSend Feedback

Have an idea to improve VendorDemo? Please submit your suggestion below

Title (a brief description of your suggestion)


Details

500 Characters left


If you have any questions about using the site, please visit the Help Center.