KNOVA Datasheet

KNOVA Contact Center

“Our employees, especially in our Contact Centers, are seeing great benefits from the search and information navigation functionality that KNOVA offers them. KNOVA’s application helps agents find the information they need to quickly respond to questions and solve issues. With fast and accurate search, agents can easily refine their search to access similar or alternative content.”

Tags: CRM, Contact Center, SRM, Service Resolution Management

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