KNOVA Datasheet

KNOVA 7 Application Suite

KNOVA redefines service and support by putting knowledge at the fingertips of employees in the contact center and customers on the Web, reducing costs while improving customer satisfaction. With new levels of control over how information is presented, KNOVA delivers an intelligent customer experience that fully expresses your branding and is personalized for each visitor.

Tags: CRM, SRM, Service Resolution Management, Customer Experience Cycle

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