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ITIL in Action: V3 for the New Generation of Service Desks

Provided by: FrontRange

What you will learn:

Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and increasing service delivery quality, remain unchanged. How can you create the optimal business-driven service management approach? A new generation of software applications and ITIL V3 can help.

You will learn:

The new components of the ITIL V3 publications:
* Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement
* How a new generation of software applications, including Service Management, Voice Self Service, and Asset Lifecycle Management can help control IT and integrate it with the business
*How V3 and new applications will help you improve service delivery and demonstrate legal compliance - NOW

Length: 52m 24s
Tags: Service Management, ITSM, ITIL, IT Service, ITIL V3
Views: 57
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