- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
ITIL in Action: V3 for the New Generation of Service Desks
What you will learn:
Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and increasing service delivery quality, remain unchanged. How can you create the optimal business-driven service management approach? A new generation of software applications and ITIL V3 can help.
You will learn:
The new components of the ITIL V3 publications:
* Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement
* How a new generation of software applications, including Service Management, Voice Self Service, and Asset Lifecycle Management can help control IT and integrate it with the business
*How V3 and new applications will help you improve service delivery and demonstrate legal compliance - NOW
Tags: Service Management, ITSM, ITIL, IT Service, ITIL V3
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