Contact centers are mission-critical organizations that sell products, answer questions, resolve technical support issues, take reservations, handle inquires, and more.
Traditionally, the task of automating contact centers required organizations to make large upfront capital expenditures for on-premise hardware and software, and then go through long and expensive implementation cycles before benefiting from the technology.
Contactual provides an alternative to the traditional approach of purchasing million-dollar plus on-premise technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows you to immediately start your contact center for a low subscription fee with no hardware or software to buy and no implementation or maintenance team to hire.
With the OnDemand Contact Center you can optimize your contact center operations, bring value to your clients, and immediately realize significant cost-savings that continue over time.
The only on-demand contact center application that ties together all customer communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom contact center performance metrics, the OnDemand Contact Center is a foundation for successful customer interactions.
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