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Feeling unaccountably nostalgic for the old times (back in the early 90's), I started to compare the customer support software of then to what is available now. To give a frame of reference, the support software I remember was a home grown ...
Demo from PhaseWare, Inc.
Watch an overview of our best of breed customer service and support software.
White Paper from PhaseWare, Inc.
Multichannel service, the availability of several communications channels for customer interaction, is fast becoming a de facto standard in customer care. With poor service costing the U.S. economy $83 Billion annually, the successful business ...
White Paper from PhaseWare, Inc.
Live Chat is not yet in the mainstream as a customer service channel, but its use is accelerating. There is still a window of opportunity to use Live Chat to differentiate customer service from competitors. If done well,
that differentiation ...
White Paper from PhaseWare, Inc.
How many steps do you perform from incident submission to incident resolution?
How many screens are toggled through just to record the initial submission? And
how many communications are performed throughout the resolution life-cycle?
Automate ...
Case Study from PhaseWare, Inc.
Dexter+Chaney determined a need for a new customer support software system when it became apparent they had outgrown their current system. It
contained a number of limitations that, over time, became obstructive to the performance objectives of ...
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