Cherwell Software Case Study

Cherwell Software Replaces Remedy

The university's experience with other incident tracking applications, including Remedy(r), was varied. There were "inherent flaws" with the applications - from aesthetics to design and workflow - none of which was well-suited for a fast-paced support center in an educational environment. Over time, the university's frustration with limited and cumbersome legacy systems grew so large that the IT team demanded a change.

Tags: Help Desk, Service Management, Service Desk, BMC Remedy

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