InfraDesk, On Demand Service Desk, is delivered as a software-as-a-service (SaaS) which enables us to offer our clients the benefits derived from this delivery model including elimination of help desk software infrastructure, rapid ...
While SaaS has become a common buzz word around the industry, there is still some skepticism regarding its ability to deliver a truly robust help desk application. In this paper, we will uncover and demystify the top 10 myths surrounding the ...