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Demo from FrontRange
With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes. Align your IT service delivery and business objectives more effectively with FrontRange IT ...
Webinar from TechExcel
See the powerful new features included in TechExcel ServiceWise 6.1 and how they help improve service and support processes.
Demo from FrontRange
Learn how FrontRange Voice can transform your business processes.State-of-the-art voice technology leverages the power of your business information, while lowering costs. See FrontRange Voice in action and how your business can benefit
Webinar from BMC Software
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable you to bridge the gap between ITIL theory and your ...
Webinar from Numara Software
While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results. Many ITIL-based projects fail to ...
White Paper from FrontRange
A real-time enterprise and the ability to have accurate and accessible information from your CRM and Service Management solutions are desires expressed by IT managers and business users worldwide. Despite the challenges, realizing this vision ...
White Paper from BMC Software
Business Service Management (BSM), the most effective approach for managing IT from the perspective of the business, is now defined and recommended within ITIL V3. BSM provides an ideal strategy to facilitate ITIL adoption. It combines ...
White Paper from InteQ
With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper ...
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