- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
InteQ White Paper
SaaS + ITIL + Service Desk = Scalable Success
With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper uncovers the history of the service desk and specifically how it relates to ITIL best practices in direct conjunction with the benefits derived from SaaS-based solutions.
Tags: Help Desk, Service Desk, SaaS, ITIL, IT Service Management, Software-as-a-Service
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