BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable you to bridge the gap between ITIL theory and your service management applications. In this session you will see how you can lower costs, reduce implementation timeframes, and improve staff productivity by using ITIL best practices integrated into the BMC Remedy IT Service Management Suite.Length: 58m 18s
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