In order to view this video, please upgrade your Flash plug-in

Numara® FootPrints Change Management: Solutions for Automating and Managing Change

Provided by: Numara Software

What you will learn:

Change Management is a process developed to ensure that standardized methods and procedures are used for handling all changes. The goal of change management is to minimize the impact of changes on service quality. It can be applied to IT changes and to a multitude of other business processes. Come learn about the process of managing change combined with managing the service desk as we discuss the challenges in designing a workable change management process, defining approval workflows, and share examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.

Length: 48m 58s
Tags: Help Desk, Service Desk, Change Management
Views: 17
Close this windowSend Feedback

Have an idea to improve VendorDemo? Please submit your suggestion below

Title (a brief description of your suggestion)


500 Characters left

If you have any questions about using the site, please visit the Help Center.