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Service Desk Automation with Voice Self-Service - ITSM + Voice

Provided by: FrontRange

What you will learn:

Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident ManagementProblem ManagementPassword ResetVoice MailChange ManagementWatch the demo now!

Length: 12m 39s
Tags: Customer Service, Service Desk, Customer Support, Self Service
Views: 15
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