KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience.

The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base.

Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA is a Consona CRM Solution, and is owned by privately held Consona Corporation. To learn more about Consona, please visit

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Case Study from KNOVA:
Knowledge at the Point of Sale: The High-Tech Side of Quick Service

Tags: CRM, Knowledge Management, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
Case Study from KNOVA:
CNH Uses KNOVA Solutions to Stay Ahead of Competition

Tags: CRM, Contact Center, Knowledge Management
Category: Customer Relationship Management (CRM)
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