Cherwell Software Case Study

Cherwell Software Replaces HP Service Desk

Having recently attended ITIL training, Customer's IT management team was looking to further standardize their processes and internal workflow. Customer determined that its current solution, HP Service Desk, did not have the language or data structure that Customer needed to support significant changes to its workflow. Customer also needed a system with more robust integration capabilities, including fully-automated active directory ("AD") integration.

Tags: Help Desk, Service Desk, service management solution, HP Service Desk

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