InteQ White Paper

SaaS + ITIL + Service Desk = Scalable Success

With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper uncovers the history of the service desk and specifically how it relates to ITIL best practices in direct conjunction with the benefits derived from SaaS-based solutions.

Tags: Help Desk, Service Desk, SaaS, ITIL, IT Service Management, Software-as-a-Service

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