PhaseWare, Inc. Case Study

Keeping In Touch With Customers - PropertyInfo Case Study

PhaseWare’s Customer Support management solutions enabled PropertyInfo to streamline their 20 support centers, and provided a clear visibility to all the customer support touch points across the enterprise. PropertyInfo is able to define and deliver on customer expectations through: • Multi-channel customer issue tracking • Real-time notifications to customers • Automated service ticket processing and other capabilities The Tracker dashboard displays end-to-end customer quality experience, and provides PropertyInfo’s executive management a clear view of the service horizon.

Tags: Customer Service, Help Desk, Service Desk, Customer Support, Knowledge Management, Service Automatio

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