- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
C2 CRM White Paper
Curing Customer Service Pains with CRM
Customer service is a critical element to managing every business, and yet it is often not integrated into the sales and marketing components of a business. Customer services is the department which builds and maintains customer loyalty - poor customer service results in "one time sales", while excellent customer service results in regular repeat buyers. Do you know what your customers "real" satisfaction with your business is? Are you able to manage and integrate the various channels of support (help desk, web, email, etc.) In today's competitive marketplace it has never been more important not only to ensure your customer service is outstanding but to also leverage your customer service activities throughout the organization.
Tags: CRM, Customer Service, CRM solution
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