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White Paper from BrainSell:
SalesLogix Sales Enablement: User Acceptance Means More Sales

Tags: CRM, Sales Force Automation, Account Management, Sales Enablement
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
How KNOVA Supports and Extends Knowledge-Centered Support (KCS)

Tags: CRM, Service Resolution, KCS, Knowledge Centered Support
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
The Intelligent Customer Experience Lifecycle

Tags: CRM, SRM, Customer Experience, Service Resolution Management
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
Ten Principles for Knowledge Management Success

Tags: CRM, Customer Service, Customer Support, Knowledge Management, Change Management
Category: Customer Relationship Management (CRM)
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