Results 1-5 of 5 for "Problem Management"
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Demo from FrontRange
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still ...
Length: 13m 42s

Demo from Cherwell Software
Problem Management from within Cherwell Service Management
Length: 5m 36s

Demo from SunView Software
A quick look at SunView Software's enterprise ITSM solution, ChangeGear. ChangeGear is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control ...
Length: 3m 53s

White Paper from BMC Software
This report examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management. ...
Size: 645.64 KB

Datasheet from Cherwell Software
Cherwell Service Management helps you understand the root causes of Incidents by making it easy to correlate related Incidents and alerting your technicians as to potential and known problems, work-arounds and plans.
Size: 5.73 MB

 

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