This brief includes a conversation with Denis Pombriant, founder and managing principal of Beagle Research Group, LLC. about the advantages of the On-Demand Call Center. Key questions about on-demand solutions are covered, such as: financial ...
Cost savings of on-demand solution powers new call center
HIGHLIGHTS
Avoided more than $1 million in costs for premise-based equipment
Ensured call center could be up and running in less than two days
Increased number of seats by 300 percent