Designing a world class service organization begins with aligning your service offerings with your business requirements and giving your customers an easy-to-use and understandable interface. You’ll be able to provide a one-stop-shop service ...
Delivering effective service with increasing business demands and shrinking budgets is a daunting task, but it can be done. This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the ...
In response to rising operational costs and reductions in funding, educational institutions must find new ways to gain efficiencies. See how HEAT + Voice Self-Service is helping education boost efficiency by getting smart about service and ...
Manage customer incident tracking and support cycles. Set escalation alerts for unresolved support tickets. Capture issue and resolution; add resolutions to database for future referral.
With our advanced Support Module, Luxor CRM will automatically create a unique support ticket from a support email, allowing users to focus all of their support efforts within the CRM system and not other email accounts.