TechExcel is pleased to announce the release of DevPlan, a new tool for planning and managing software development. Project managers use DevPlan to design and document a fully-conceptualized "designed product" and then plan and manage the ...

If you have found that CRM is not enough, you are not alone. Embedding dynamic knowledge management in the customer service process will take you to the next level. In this educational event we’ll explore how to: Create and maintain ...

Supported by over 11,000 dealers in 160 countries, CNH brings together the knowledge and heritage of its Case and New Holland brand families with the strength and resources of its worldwide commercial, industrial, product support and finance ...

Soffront Knowledge Management is a fully webbased self-help management system for all of your organizational information and collective knowledge. The system can provide self-help to your customers, partners and employees, plus serves as a ...

Delivering superior customer service is a key ingredient to maintaining your customer relationships. TechExcel CustomerWise helps you optimize your organization’s support process by providing your team with everything you need to exceed your ...

While several best practice frameworks exist to provide guidance on quality and IT organization alignment with the businesses they support, an emerging and influential set of best practices developed by the Consortium for Service InnovationTM ...

“The significant return on investment we’ve received from our KNOVA systems doesn’t even include the returns our dealers are experiencing. Imagine how much our global dealer organization has saved, and what the improved service they can ...

Knowledge Management (KM) can mean different things to an organization depending upon the nature of the initiative. KM, as we all know, is not a technology or a set of methodologies… it’s truly a practice or discipline that involves people, ...