http://www.vendordemo.com/ TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources. TechExcel's Application Lifecycle Management (ALM) solutions enable enterprises to focus on their strategic goals of product design, project planning, development and testing by providing a collaborative and "knowledge-centric" environment. TechExcel's Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. en-us © 2008 VendorDemo Wed, 24 Apr 2024 21:56:59 -0700 5 http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources. TechExcel's Application Lifecycle Management (ALM) solutions enable enterprises to focus on their strategic goals of product design, project planning, development and testing by providing a collaborative and "knowledge-centric" environment. TechExcel's Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. http://www.vendordemo.com/video/help-desk/demo/techexcel-helpdesk-6-0-overview/ http://www.vendordemo.com/video/help-desk/demo/techexcel-helpdesk-6-0-overview/ Meet and exceed your employees' support expectations with the functionality and flexibility of TechExcel HelpDesk 6.0. New graphical workflow modeling, a knowledge base search engine with auto-suggest, and an integrated employee web portal for self-service makes the latest version of TechExcel HelpDesk a viable solution for any size business. TechExcel HelpDesk provides the flexibility and process control to help meet your help desk, IT service, and change management needs. This demo shows some of the most important features of TechExcel HelpDesk. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/help-desk/demo/techexcel-helpdesk-6-0-overview/ http://www.vendordemo.com/video/crm/webinar/managing-your-customer-relationships-with-the-customer-web-portal/ http://www.vendordemo.com/video/crm/webinar/managing-your-customer-relationships-with-the-customer-web-portal/ TechExcel CRM 5.0 allows you to completely customize your Web portal for your customers to be consistent with your company Web site. You can customize the look and feel to include your company logo images, background colors, foreground images, fonts, and more. Your customers can log into the Web portal, submit new incidents, check status of existing incidents, update incident information, conduct Web conversations with your support engineers, etc. You can also customize the information about the incidents your customers can view. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/crm/webinar/managing-your-customer-relationships-with-the-customer-web-portal/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-enterprise-edition-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-enterprise-edition-overview/ The DevTrack Enterprise Edition offers our customers advanced features for project management, beta customer testing and a more versatile workflow for organizations where multiple teams work together at many levels. This demo highlights the features found in the DevTrack Enterprise Edition. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-enterprise-edition-overview/ http://www.vendordemo.com/video/it-asset-management/webinar/techexcel-servicewise-6-1/ http://www.vendordemo.com/video/it-asset-management/webinar/techexcel-servicewise-6-1/ See the powerful new features included in TechExcel ServiceWise 6.1 and how they help improve service and support processes. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/it-asset-management/webinar/techexcel-servicewise-6-1/ http://www.vendordemo.com/video/it-asset-management/webinar/connect-your-teams/ http://www.vendordemo.com/video/it-asset-management/webinar/connect-your-teams/ Any disconnect between your customer support team and your development team can reduce efficiency and productivity in your organization. This can result in emergency patches, lower customer satisfaction and additional work for both teams. TechExcel's Customer Support / Development solutions bridge this business and technology gap. This integration finally achieves the quest to optimize the important relationship between customer support and development without sacrificing the autonomy of either organization. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/it-asset-management/webinar/connect-your-teams/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-and-team-foundation-server-integration/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-and-team-foundation-server-integration/ A recorded demonstration of the integration between DevTrack and Microsoft Team Foundation Server (TFS). Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-and-team-foundation-server-integration/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/integrated-project-planning-and-implement-devtrack-and-devplan/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/integrated-project-planning-and-implement-devtrack-and-devplan/ A guided walk through of TechExcel’s Integrated Project Planning and Implementation Tracking solution pack. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/application-lifecycle-management/webinar/integrated-project-planning-and-implement-devtrack-and-devplan/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devplan-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devplan-overview/ TechExcel is pleased to announce the release of DevPlan, a new tool for planning and managing software development. Project managers use DevPlan to design and document a fully-conceptualized "designed product" and then plan and manage the implementation of that design. Project success is accurately measured by comparing the "implemented product" with the original design. This 25-minute demo presents an overview of DevPlan concepts and features including its integration with DevTrack. Project managers use DevPlan to plan subprojects, or "areas of work” and then track and manage the implementation of that design using DevTrack. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/application-lifecycle-management/webinar/devplan-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtest-2-0-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtest-2-0-overview/ TechExcel DevTest is the user-friendly tool for managing all of your testing. Create, plan, assign, and execute tests all from within a single application. This demo provides an overview of DevTest concepts and functionality including the built-in integration with DevTrack. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtest-2-0-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/versionlink-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/versionlink-overview/ An overview of the VersionLink system demonstrating integration between DevTrack and SCM systems. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/application-lifecycle-management/webinar/versionlink-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-overview/ http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-overview/ A guided walkthrough of the standard edition of DevTrack. Find out why over 1000 worldwide customers rely on DevTrack for development and QA management. Wed, 24 Apr 2024 21:56:59 -0700 http://www.vendordemo.com/video/application-lifecycle-management/webinar/devtrack-overview/