- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
PhaseWare, Inc. White Paper
Automation, Not Mechanization: Take care of your customer while your support solution takes care of business
How many steps do you perform from incident submission to incident resolution? How many screens are toggled through just to record the initial submission? And how many communications are performed throughout the resolution life-cycle? Automate steps between open and close by allowing your customer support software to do them for you.
Tags: Customer Service, Customer Support, PhaseWare, Business Rule Automation
By clicking Download Now, you agree to our Terms of Use and Privacy Policy.
