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Case Study from NetSuite:
iLevel by Weyerhaeuser

Tags: CRM, Customer Service, Customer Support, Customer Relationship, iLevel
Category: Customer Service
Datasheet from Soffront:
Soffront Customer Support

Tags: CRM, Customer Support, Knowledge Management
Category: Customer Service
Case Study from PhaseWare, Inc.:
Improving Customer Support Productivity

Tags: PhaseWare Tracker, Customer Support Productivity
Category: Customer Service
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