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Service Catalog - Finding the Right Balance for Successful ITIL Service Management

Provided by: PS'Soft

What you will learn:

Paul Burns, a Senior Analyst with EMA, provides a background on Service Catalogs and provides a top ten on how Service Catalogs improve service quality and drive down costs.

Length: 56m 23s
Tags: Service Management, ITIL, Service Catalog
Views: 191
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