Provided by: Epicor

What you will learn:

IT Service Management (ITSM) stresses alignment with an organization's goals by focusing on services that meet business requirements. Ensuring that this happens is the goal of Service Level Management (SLM), the monitoring and management of key performance metrics and the bedrock of any Quality of Service framework.

Epicor's ITSM solution enables you to provide timely and expert IT help desk services, with a personalized level of detail that will simply amaze your users. Your internal help desk or IT organization fills the critical role of keeping your organization up and running by freeing your users from technology downtime. Epicor ITSM does this by providing detailed incident, problem, change, configuration and service level management. Your users will be able to spend more time with your customers and less time fiddling with tools, resulting in a healthier bottom line.

View this webcast now on aligning IT Service Management with organizational goals through SLM.

Length: 1h 1m 4s
Tags: Help Desk, Service Management, ITSM, Service Desk
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