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Learn the Secrets of IT Help Desk Productivity and User Perception

Provided by: Citrix Online

What you will learn:

Does your IT help desk have the structures in place to deliver reliable, responsive, and cost-effective services to your internal customers?

Join Forrester Research and Citrix Online to learn how to evaluate your IT operations and become a best practices organization in supporting your business.

At this event you will learn:

- Five aspects of operations you should evaluate—and best practices you should adopt.
- How to improve internal customer satisfaction levels and overall IT perception.
- How to exceed a technology user’s expectations while reduce call-handling times by integrating Citrix® GoToAssist® remote-support technology into your help desk environment.

Length: 46m 46s
Tags: Remote Support, IT Help Desk
Views: 9
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