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Forrester's 6 Strategies for Improving IT Service Delivery

Provided by: Citrix Online

What you will learn:

A company's success depends on the efficiency and productivity of the IT help desk, After all, if IT isn’t operating at optimal levels, then neither are employees.

Does your IT Help Desk have the structures in place to deliver reliable, responsive and cost-effective services to your internal customers?

Join us for an interactive Webinar on March 17 featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 6 strategies for improving IT service delivery while increasing agent productivity levels.

Attend this complimentary Webinar to learn :

• Discover 6 strategies that every IT help desk should practice for improved service delivery.
• Learn how to improve internal customer satisfaction levels and overall IT perception.
• Learn how to leverage remote-support technology to close IT tickets faster.

Length: 46m 9s
Tags: Help Desk, Remote Support, IT Service
Views: 8
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