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Make Your Help Desk Work Harder and Smarter with Voice Self-Service – HEAT + Voice

Provided by: FrontRange

What you will learn:

Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. The Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average. The FrontRange software based voice automation solution offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Screen PopShared IncidentPassword ResetVoice Call TicketPriority Caller - Watch the demo now!

Length: 11m 26s
Tags: Help Desk, Self Service Support, Voice Automation Solution
Views: 53
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