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Best Practice Processes & Metrics for Customer Centric Operations

Provided by: Onyx

What you will learn:

View this netcast to hear Richard Snow, Vice President and Research Director, Contact Center Performance, for Ventana Research, share a progress report and provide insight on best practices, analytics and how companies are keeping ahead of the competition.

Length: 59m 58s
Tags: CRM, Customer Management, Customer Process Management
Views: 53
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