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Industrial Strength Service and Support

Provided by: KNOVA

What you will learn:

Supported by over 11,000 dealers in 160 countries, CNH brings together the knowledge and heritage of its Case and New Holland brand families with the strength and resources of its worldwide commercial, industrial, product support and finance organizations.

As a world leader in the agricultural and construction equipment businesses CNH needs industrial strength service and support. Tune in to this Webcast and learn how CNH is driving global customer satisfaction and loyalty with online self-service and agent-assisted support backed by world-class knowledge management.

At this Webcast, you'll hear how CNH implemented strategy and tools to provide quality content, consistent answers and fast access to knowledge to resolve issues faster. Experts from CNH and KNOVA will provide strategies and best practices that you can employ to achieve measurable improvements to the level of support you offer your customers.

Length: 56m 26s
Tags: CRM, Customer Service, Customer Support, Knowledge Management
Views: 62
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