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5 Steps to Supercharge Customer Service with Dynamic KM

Provided by: KNOVA

What you will learn:

If you have found that CRM is not enough, you are not alone. Embedding dynamic knowledge management in the customer service process will take you to the next level.

In this educational event we’ll explore how to:
Create and maintain knowledge as you solve issues
Drive customer success with self-service
Improve first call resolution rates while deflecting incoming calls
Move from a tiered, escalation model to a collaboration model
Fix it once, use it often!
In a knowledge-centric world, support becomes a network that connects people with content and people with people In a highly relevant way. The goal? Improve user productivity through optimum response and deliver seamless service resolution across all channels through consistency of answers.

Watch this informative KMWorld event and learn how to get started.

Length: 58m 19s
Tags: CRM, Customer Service, Knowledge Management
Views: 80
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