Provided by: UCN

What you will learn:

In this webinar, you will learn how to:

Easily manage agent work schedules including a distributed workforce
Offer a collaborative scheduling tool to improve employee satisfaction
Improve agent retention
Implement real-time adherence tracking through ACD
Improve agent adherence to schedules
Achieve and maintain optimal service levels
Reduce labor costs
Enable your center to respond quickly to staffing demands
Reduce managerial time and resources relating to employee scheduling
Improve customer satisfaction
Reduce customer time spent in queue

Length: 49m 54s
Tags: Call Center, Virtual Call Center, Call Center Agent
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