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How to Phone-Enable Parature for Service and Support

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What you will learn:

With the power of and Parature Customer Service software you can enhance your customers' experience, enabling them to proactively manage their accounts via phone self-service. Learn how to shorten issue resolution time by routing entitled calls to available representatives, enforce phone-based Service Level Agreements by automatically verifying support plans and deflecting non-entitled callers, easily report on support activity across all support channels, including IVR, direct phone calls and tickets, and more.

Length: 42m 2s
Tags: Customer Service, Call Center, Customer Service Software
Views: 10
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