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How Princeton University Utilizes New Call Center Technology

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What you will learn:

Join Jennifer Whiting, Customer Service Manager for Princeton University and discover how one of the world’s leading academic institutions has leveraged today’s technologies to provide world-class support to its facilities and staff. Highlights include integrating IVR to enhance call center efficiency, managing at-home agents to maximize productivity, and tracking agent and staff activities.

Length: 1h 1m 30s
Tags: Call Center, Virtual Call Center, Call Center Agent, IVR Technology
Views: 12
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