TDI is the developer of Liberation® and Encore™, a proven technology platform that helps
companies increase revenues and develop their workforce. Liberation manages a contact
center’s entire sales workflow process, including campaign design and management, and agent
effectiveness via an agent desktop; industry templates for ease of integration and operation,
and performance management and reporting of results and trends. The Encore Suite maximizes
the productivity of a contact center’s workforce via integrated voice and screen recording,
quality management, coaching, and its Portfolio™ reporting and distribution package. For more
information, contact TDI at 480-473-4460 or visit www.tdirect.com.