Bergamot Solutions and its lead product Bergamot has gained global recognition again as a finalist in the ContactCentreWorld.com 2007 awards. The product was featured for the second year running and was recognised for its technological innovation, design flexibility and ease of use.
The software has been designed with a view to simplifying the activities undertaken by contact centres with advanced features such as SMS and embedded email.
Bergamot was in the running for the best of the best APAC in the 'software innovation' category with other entrants from countries in South East Asia like New Zealand, Japan, Singapore, Thailand, Malaysia, Hong Kong, and India.
The software has been designed with a view to simplify all the activities undertaken by a contact centre with advanced features such as SMS and e-mail embedded into the system. While other organisations use various programs to carry out such operations, Bergamot allows an operator to perform these functions within the one application.
Bergamot also has an effective, easy to access monitoring and reporting system, which gives the management of an organisation the ability to ensure that high standards of productivity and efficiency are consistently maintained.
Some of the points highlighted during the award ceremony were:
* User access scales from 1-10,000 operators
* Web based software
* Transparency in the history of each record, which enables seamless communication between the contact centre and the client.
* Minimal operator training and no additional paperwork.
For two consecutive years Bergamot has been a finalist in the APAC Contact Centre World Awards where it competed with entrants from countries like Japan, Singapore, Malaysia, Hong Kong, and India.
Leading Companies Select Bergamot
A number of leading Australian corporations have adopted Bergamot to assist them in the management of their sales and customer management programs.
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