http://www.vendordemo.com/ Numara® Software, Inc. is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments. Founded in 1991 as Blue Ocean Software, the company grew quickly to gain worldwide presence as the makers of Track-It!, the most widely installed help desk and asset management solution in the world. Acquired by Intuit in 2002, the company became a wholly owned subsidiary under the Intuit umbrella, and continued to operate autonomously as Intuit IT Solutions, still focused on improving and broadening the Track-It! family of products and adding enhanced asset management, software patch and deployment and network monitoring capabilities. In December of 2005, TA Associates, one of the world’s largest and most experienced private equity firms, purchased Intuit IT Solutions in a $200 million buyout, and renamed the company Numara® Software. With offices in Boston, Menlo Park and London, TA Associates manages over $6 billion in capital. The genesis of the new company name comes from “Numara” meaning “new ocean” which simultaneously captures our respect for our heritage (Blue Ocean Software) and our confidence in the future. Shortly after launching as an independent entity, Numara® Software acquired UniPress Software and the leading mid-market FootPrints service desk line of 100% web-based, ITIL-compatible service desk software for help desk and support automation. In the market for over 10 years, FootPrints has been implemented at more than 2,400 organizations worldwide to streamline and automate support operations. With a combined install base of more than 50,000 customers, led by two award-winning product lines, Numara® Track-It!® and Numara® FootPrints, Numara® Software is in a stronger position than ever before to dominate the service desk management market for small to mid-sized enterprises. en-us © 2008 VendorDemo Tue, 23 Apr 2024 13:12:16 -0700 5 http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 Numara® Software, Inc. is a global provider of service desk management solutions for IT and support professionals who need to simplify and gain control over their increasingly complex environments. Founded in 1991 as Blue Ocean Software, the company grew quickly to gain worldwide presence as the makers of Track-It!, the most widely installed help desk and asset management solution in the world. Acquired by Intuit in 2002, the company became a wholly owned subsidiary under the Intuit umbrella, and continued to operate autonomously as Intuit IT Solutions, still focused on improving and broadening the Track-It! family of products and adding enhanced asset management, software patch and deployment and network monitoring capabilities. In December of 2005, TA Associates, one of the world’s largest and most experienced private equity firms, purchased Intuit IT Solutions in a $200 million buyout, and renamed the company Numara® Software. With offices in Boston, Menlo Park and London, TA Associates manages over $6 billion in capital. The genesis of the new company name comes from “Numara” meaning “new ocean” which simultaneously captures our respect for our heritage (Blue Ocean Software) and our confidence in the future. Shortly after launching as an independent entity, Numara® Software acquired UniPress Software and the leading mid-market FootPrints service desk line of 100% web-based, ITIL-compatible service desk software for help desk and support automation. In the market for over 10 years, FootPrints has been implemented at more than 2,400 organizations worldwide to streamline and automate support operations. With a combined install base of more than 50,000 customers, led by two award-winning product lines, Numara® Track-It!® and Numara® FootPrints, Numara® Software is in a stronger position than ever before to dominate the service desk management market for small to mid-sized enterprises. http://www.vendordemo.com/video/service-management/webinar/itil-v3-for-the-real-world/ http://www.vendordemo.com/video/service-management/webinar/itil-v3-for-the-real-world/ Whether you are just beginning to formalize your IT processes or you are fully embracing ITIL® v3 to align IT with your business, Numara® FootPrints® offers unmatched flexibility and painless implementation. This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/service-management/webinar/itil-v3-for-the-real-world/ http://www.vendordemo.com/video/service-management/webinar/numara-footprints-service-catalog-the-friendly-face-of-it/ http://www.vendordemo.com/video/service-management/webinar/numara-footprints-service-catalog-the-friendly-face-of-it/ Designing a world class service organization begins with aligning your service offerings with your business requirements and giving your customers an easy-to-use and understandable interface. You’ll be able to provide a one-stop-shop service request experience for all of the services you offer, because the Numara® FootPrints® Service Catalog brings IT out of the back-office maze and onto virtually every customer’s desktop. This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs – all integrated into your service management workflow. Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/service-management/webinar/numara-footprints-service-catalog-the-friendly-face-of-it/ http://www.vendordemo.com/video/service-management/webinar/practical-and-flexible-it-service-management-for-the-real-world/ http://www.vendordemo.com/video/service-management/webinar/practical-and-flexible-it-service-management-for-the-real-world/ Delivering effective service with increasing business demands and shrinking budgets is a daunting task, but it can be done. This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. Numara FootPrints 9 will help you manage service delivery, reduce support costs and run support as a business. Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You’ll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization – all without any programming. Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/service-management/webinar/practical-and-flexible-it-service-management-for-the-real-world/ http://www.vendordemo.com/video/help-desk/webinar/numara-asset-manager-maximize-asset-discovery-tracking-and-management/ http://www.vendordemo.com/video/help-desk/webinar/numara-asset-manager-maximize-asset-discovery-tracking-and-management/ Automated IT asset management is a simple, effective and cost-efficient means to discover, audit, track and manage the many and various elements of a company's IT infrastructure. This process allows IT managers to go from a reactive state - solving problems only after they arise - to a proactive state in which optimum efficiency is realized. Learn how Numara® Asset Manager can help support best practices and standards by optimizing the power of your Numara® FootPrints Help Desk with an integrated enterprise Asset Management Solution. Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/help-desk/webinar/numara-asset-manager-maximize-asset-discovery-tracking-and-management/ http://www.vendordemo.com/video/help-desk/demo/numara-track-it-overview/ http://www.vendordemo.com/video/help-desk/demo/numara-track-it-overview/ This demo provides valuable insight into some of the features Numara Track-It! offers to solve many typical help desk problems with relative ease. With out-of-the-box email integration, intelligent workflow, flexible notifications, integrated asset management and powerful reporting, Numara Track-It! is an ideal next step as your help desk solution. Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/help-desk/demo/numara-track-it-overview/ http://www.vendordemo.com/video/help-desk/webinar/itil-now-a-stepped-approach/ http://www.vendordemo.com/video/help-desk/webinar/itil-now-a-stepped-approach/ While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results. Many ITIL-based projects fail to deliver because the scope is too large, particularly when they attempt to address the heart of ITIL - Configuration Management (CMDB). Numara® FootPrints® 8 offers integrated IT Service Management for key processes like Configuration, Incident, Problem, Change and Service Level Management. Wizard-based templates and secure, web-based administration make it easy for IT organizations to populate their CMDB and automate their processes quickly and efficiently. During this live one-hour webinar, you’ll learn how to put ITIL processes into action – one step at a time. You’ll see how you can improve the reputation of IT services and lower your total cost of ownership in this informative event from Numara® Software. Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/help-desk/webinar/itil-now-a-stepped-approach/ http://www.vendordemo.com/video/help-desk/webinar/numara-footprints-change-management-solutions-for-automating-and-managing-change/ http://www.vendordemo.com/video/help-desk/webinar/numara-footprints-change-management-solutions-for-automating-and-managing-change/ Change Management is a process developed to ensure that standardized methods and procedures are used for handling all changes. The goal of change management is to minimize the impact of changes on service quality. It can be applied to IT changes and to a multitude of other business processes. Come learn about the process of managing change combined with managing the service desk as we discuss the challenges in designing a workable change management process, defining approval workflows, and share examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/help-desk/webinar/numara-footprints-change-management-solutions-for-automating-and-managing-change/ http://www.vendordemo.com/video/help-desk/webinar/configuration-management-how-to-really-cover-your-assets/ http://www.vendordemo.com/video/help-desk/webinar/configuration-management-how-to-really-cover-your-assets/ Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality, and reduce costs. In this informative 1 hour webinar you will learn how you can use Numara® FootPrints® Configuration Management to: Relate incidents and problems to the affected hardware and software Visualize the relationships among your IT assets and predict how changes will impact your users and your business processes Effortlessly build a CMDB without programming, using wizard-based templates and secure web based administration Protect your prior investment by importing your existing information easily into the Numara FootPrints CMDB Tue, 23 Apr 2024 13:12:16 -0700 http://www.vendordemo.com/video/help-desk/webinar/configuration-management-how-to-really-cover-your-assets/