http://www.vendordemo.com/ Founded in 1989, FrontRange Solutions (FRS) develops software and services that allow organizations to deliver extraordinary customer relationships. Since its inception, the company has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list. FRS products are easy to implement and provide a quick return on investment and low total cost of ownership. They also increase productivity and customer satisfaction and service. FrontRange product families, designed specifically for growing and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. en-us © 2008 VendorDemo Thu, 25 Apr 2024 09:55:53 -0700 5 http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 Founded in 1989, FrontRange Solutions (FRS) develops software and services that allow organizations to deliver extraordinary customer relationships. Since its inception, the company has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list. FRS products are easy to implement and provide a quick return on investment and low total cost of ownership. They also increase productivity and customer satisfaction and service. FrontRange product families, designed specifically for growing and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; and IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. http://www.vendordemo.com/video/help-desk/demo/frontrange-itsm-demo/ http://www.vendordemo.com/video/help-desk/demo/frontrange-itsm-demo/ FrontRange is at the forefront of IT Service Management by blending Client Lifecycle Management capabilities with industry leading Service Desk software. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/demo/frontrange-itsm-demo/ http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice-1/ http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice-1/ Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident ManagementProblem ManagementPassword ResetVoice MailChange ManagementWatch the demo now! Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice-1/ http://www.vendordemo.com/video/help-desk/demo/managing-the-complex-infrastructure-the-heat-service-desk-meets-infrastructure-management/ http://www.vendordemo.com/video/help-desk/demo/managing-the-complex-infrastructure-the-heat-service-desk-meets-infrastructure-management/ FrontRange is at the forefront of Unified Infrastructure Management by blending its HEAT Service Desk software with integrated FrontRange Client Lifecycle Management tools. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/demo/managing-the-complex-infrastructure-the-heat-service-desk-meets-infrastructure-management/ http://www.vendordemo.com/video/help-desk/demo/heat-voice-for-education-getting-smart-about-service-support/ http://www.vendordemo.com/video/help-desk/demo/heat-voice-for-education-getting-smart-about-service-support/ In response to rising operational costs and reductions in funding, educational institutions must find new ways to gain efficiencies. See how HEAT + Voice Self-Service is helping education boost efficiency by getting smart about service and support for: * Password Reset * Student Admissions * Continuing Education * Alumni Fund Raising * Parent Notification * Parent Self-Service Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/demo/heat-voice-for-education-getting-smart-about-service-support/ http://www.vendordemo.com/video/crm/webinar/seven-secrets-to-providing-premium-customer-service-in-a-slowing-economy-1/ http://www.vendordemo.com/video/crm/webinar/seven-secrets-to-providing-premium-customer-service-in-a-slowing-economy-1/ No matter which direction the economy is going, customer service is more important than ever in determining the success of your organization. In this FrontRange Solutions webinar, you’ll learn the secrets to leveraging customer service as a strategic asset to help you acquire, retain and grow more profitable customers from industry expert, Michael Israel. Michael will deliver strategies that will help you: Better know your customers Anticipate customer needs Get customers to the right place the first time Never leave your customer feeling trapped Key Do’s and Don’ts And More Learn how. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/crm/webinar/seven-secrets-to-providing-premium-customer-service-in-a-slowing-economy-1/ http://www.vendordemo.com/video/crm/testimonial/cosco-container-lines-americas-inc/ http://www.vendordemo.com/video/crm/testimonial/cosco-container-lines-americas-inc/ Newark, New Jersey-based COSCO Container Lines Americas, Inc. encompasses over 90,000 people in all facets of the shipping industry. In this video, the customer explains how GoldMine CRM helps COSCO stay on top of data and sales so that they can focus on keeping customers happy and getting more business. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/crm/testimonial/cosco-container-lines-americas-inc/ http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice/ http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice/ Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident Management, Problem Management Password Reset, Voice Mail, Change Management.Watch the demo now! Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/demo/service-desk-automation-with-voice-self-service-itsm-voice/ http://www.vendordemo.com/video/human-capital-management/demo/provide-premium-hr-service-for-your-workforce-improve-efficiencies-through-automation/ http://www.vendordemo.com/video/human-capital-management/demo/provide-premium-hr-service-for-your-workforce-improve-efficiencies-through-automation/ Today, employees may be the only sustainable source of competitive advantage in this highly competitive, rapidly changing environment. For that reason, Human Resources teams are under more pressure than ever to answer inquiries quickly to enable employees to remain focused and productive. Employee satisfaction depends on prompt responses and answers to their questions regarding issues such as benefits enrollment, payroll and online information access.How do you deliver the right information to employees at the right time and right way? Manual methods prove time-consuming and limited in terms of meeting employee needs. Technology offers new ways for HR teams to balance these demands while maintaining high levels of service to employees. Employee self-service, in particular, has emerged as a viable, cost-effective solution for elevating service while also reducing the burden on HR staff. In fact, self-service delivers a significantly lower cost-per-incident compared to traditional service models. Watch the demo now! Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/human-capital-management/demo/provide-premium-hr-service-for-your-workforce-improve-efficiencies-through-automation/ http://www.vendordemo.com/video/help-desk/demo/make-your-help-desk-work-harder-and-smarter-with-voice-self-service-heat-voice/ http://www.vendordemo.com/video/help-desk/demo/make-your-help-desk-work-harder-and-smarter-with-voice-self-service-heat-voice/ Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. The Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average. The FrontRange software based voice automation solution offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Screen PopShared IncidentPassword ResetVoice Call TicketPriority Caller - Watch the demo now! Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/demo/make-your-help-desk-work-harder-and-smarter-with-voice-self-service-heat-voice/ http://www.vendordemo.com/video/service-management/demo/voice-flash-demo/ http://www.vendordemo.com/video/service-management/demo/voice-flash-demo/ Learn how FrontRange Voice can transform your business processes.State-of-the-art voice technology leverages the power of your business information, while lowering costs. See FrontRange Voice in action and how your business can benefit Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/service-management/demo/voice-flash-demo/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-business-process-automation-module/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-business-process-automation-module/ Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Four ;( Business Process Automation Module) of FrontRange Solutions’ Five part educational webinar series on increasing Help Desk performance through automation. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-business-process-automation-module/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-tasks/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-tasks/ Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Two ;( Using Auto Tasks) of FrontRange Solutions’ Five part educational webinar series on increasing Help Desk performance through automation. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-tasks/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-ticket-generator/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-ticket-generator/ Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Three ;( Using Auto Ticket Generator) of FrontRange Solutions’ Five part educational webinar series on increasing Help Desk performance through automation. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-using-auto-ticket-generator/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-introduction/ http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-introduction/ Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for part one of FrontRange Solutions’ five part educational webinar series on increasing Help Desk performance through automation. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/webinar/heat-simply-powerful-help-desk-automation-introduction/ http://www.vendordemo.com/video/help-desk/webinar/is-your-help-desk-stuck-in-the-80-s/ http://www.vendordemo.com/video/help-desk/webinar/is-your-help-desk-stuck-in-the-80-s/ The technology behind the Atari 2600, Commodore 64, and 5½ Floppy disks have all evolved. What about your Help Desk? It’s time to take IT service management to the next level. To win customer loyalty by providing truly personalized experiences and to win in your markets; businesses today are counting on their IT organizations to transform service delivery. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/help-desk/webinar/is-your-help-desk-stuck-in-the-80-s/ http://www.vendordemo.com/video/service-management/webinar/itil-in-action-v3-for-the-new-generation-of-service-desks/ http://www.vendordemo.com/video/service-management/webinar/itil-in-action-v3-for-the-new-generation-of-service-desks/ Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and increasing service delivery quality, remain unchanged. How can you create the optimal business-driven service management approach? A new generation of software applications and ITIL V3 can help. You will learn: The new components of the ITIL V3 publications: * Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement * How a new generation of software applications, including Service Management, Voice Self Service, and Asset Lifecycle Management can help control IT and integrate it with the business *How V3 and new applications will help you improve service delivery and demonstrate legal compliance - NOW Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/service-management/webinar/itil-in-action-v3-for-the-new-generation-of-service-desks/ http://www.vendordemo.com/video/customer-service/webinar/seven-secrets-to-providing-premium-customer-service-in-a-slowing-economy/ http://www.vendordemo.com/video/customer-service/webinar/seven-secrets-to-providing-premium-customer-service-in-a-slowing-economy/ No matter which direction the economy is going, customer service is more important than ever in determining the success of your organization. In this FrontRange Solutions webinar, you’ll learn the secrets to leveraging customer service as a strategic asset to help you acquire, retain and grow more profitable customers from industry expert, Michael Israel. Michael will deliver strategies that will help you: * Better know your customers * Anticipate customer needs * Get customers to the right place the first time * Never leave your customer feeling trapped * Key Do’s and Don’ts * And More Learn how. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/customer-service/webinar/seven-secrets-to-providing-premium-customer-service-in-a-slowing-economy/ http://www.vendordemo.com/video/call-center/webinar/frontrange-voice-for-premium-service/ http://www.vendordemo.com/video/call-center/webinar/frontrange-voice-for-premium-service/ Achieve new levels of efficiencies and customer satisfaction with FrontRange Voice - Integrated Call Center Application. Learn how FrontRange Voice integrates IP business phone systems, IP telephony and advanced contact center software solutions for improved customer relations. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/call-center/webinar/frontrange-voice-for-premium-service/ http://www.vendordemo.com/video/call-center/webinar/automatic-caller-ticket-recognition-and-screen-pop-support-with-heat-and-voice/ http://www.vendordemo.com/video/call-center/webinar/automatic-caller-ticket-recognition-and-screen-pop-support-with-heat-and-voice/ Learn how FrontRange delivers Automatic Caller, Ticket Recognition and Screen Pop Support with Voice Self-Service. Benefits: * Dramatically reduce the number of calls to your service/help desk * Free up analysts time to focus on strategic IT issues * Enjoy a level of integration companies invest six figures trying to achieve * Jumpstart the productivity of your service/help desk Find out how to get more out of your service desk with Voice Self-Service. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/call-center/webinar/automatic-caller-ticket-recognition-and-screen-pop-support-with-heat-and-voice/ http://www.vendordemo.com/video/call-center/webinar/growing-your-business-with-an-integrated-crm-and-contact-center/ http://www.vendordemo.com/video/call-center/webinar/growing-your-business-with-an-integrated-crm-and-contact-center/ Learn how GoldMine and FrontRange Voice provides a contact center that helps sales teams, customer service and support operators, and other phone-based teams to generate greater sales, save money, and improve customer satisfaction. Thu, 25 Apr 2024 09:55:53 -0700 http://www.vendordemo.com/video/call-center/webinar/growing-your-business-with-an-integrated-crm-and-contact-center/